IANAL, but AIUI your purchase is subject to the laws of the country where you bought it. You have no other legal rights.
The reseller will have rights against Raspberry Pi Ltd, but RPi Ltd are usually supportive anyway.
I do not know the details of the process between RPi Ltd and their resellers.
Ultimately, if customers make too many complaints to RPi Ltd against a reseller, that reseller will lose their position. This forum may not be the best place to make that complaint (it may not reach the right people at RPi Ltd).
In your case, it may be that the reseller is being cautious (as is their right) because this is your second failed Pi. In general, Pi boards are extremely reliable, so two failures in one place is rare, unless there is a common factor. This statement is not intended to suggest that your warranty claim is not genuine, but the reseller may want to help you eliminate any problems with the way you use your Pi.
The reseller will have rights against Raspberry Pi Ltd, but RPi Ltd are usually supportive anyway.
I do not know the details of the process between RPi Ltd and their resellers.
Ultimately, if customers make too many complaints to RPi Ltd against a reseller, that reseller will lose their position. This forum may not be the best place to make that complaint (it may not reach the right people at RPi Ltd).
In your case, it may be that the reseller is being cautious (as is their right) because this is your second failed Pi. In general, Pi boards are extremely reliable, so two failures in one place is rare, unless there is a common factor. This statement is not intended to suggest that your warranty claim is not genuine, but the reseller may want to help you eliminate any problems with the way you use your Pi.
Statistics: Posted by davidcoton — Mon Aug 26, 2024 4:58 pm